GENERAL TERMS AND CONDITIONS ONLINE SHOP 

1 Scope of application 

The General Terms and Conditions (hereinafter referred to as "GTC") apply to all orders placed and contracts concluded via the online store of poolTradershop.ch (hereinafter referred to as "poolTradershop") (hereinafter referred to as "order"). 

  The poolTradershop reserves the right to change the GTC. The version of the GTC valid at the time of the order is decisive in each case, which cannot be changed unilaterally for this order. 

2. offer 

The offer is aimed at natural customers domiciled in Switzerland or legal customers domiciled in Switzerland and the EU. 

  The offer is valid as long as it is visible in the online store and/or stocks last. Prices and product ranges are subject to change at any time. The images shown in the online store and all information on the products are for illustrative purposes only and are non-binding. 

3. price 

The prices are in Swiss francs, excl. value added tax (VAT). The price in the online store at the time of the order is decisive.

4. order 

The presentation of the products in the online store is not a legally binding application, but a non-binding online catalog or a non-binding invitation to customers to order the product in the online store. 

  An order is deemed to be an offer to poolTradershop.ch to conclude a contract. 

  A minimum order value applies per order. The minimum order values communicated in the online store and the delivery costs policy apply. 

  After submitting the order, the customer automatically receives a confirmation of receipt, which documents that the order has been received by poolTradershop.ch. 

  

The poolTradershop is free to refuse orders in whole or in part without giving reasons. In this case, the customer will be informed and any payments already made will be refunded. Further claims are excluded; in particular, products that cannot be delivered will not be forwarded. Temporarily unavailable products can be reserved as a pre-order. 

5 Payment options 

Payments must be made in Swiss francs or euros in the case of a customer from the European Union. 

  

Credit cards and debit cards are accepted as means of payment. The available means of payment are displayed in the online store and amounts due in other currencies can be paid in advance on account. 

  

The amount will be debited immediately. 

  

Purchase on account is only possible with advance payment. 

6 Conclusion of contract 

A contract is only concluded upon payment/advance payment of the order. As soon as the order has been prepared for dispatch, the customer receives an order confirmation by e-mail. 

7 Delivery 

Deliveries to our customers are carried out by logistics partners. Costs and additional expenses will be communicated. As a rule, the transportation price is shown on the final invoice. 

  

No deliveries are made at weekends or on official national or cantonal holidays. 

  

If the customer is not on site at the time of delivery and has not given any special delivery instructions, the delivery driver will leave a collection notice in the letterbox. The customer must then collect the delivery from the relevant post office. 
Any order that is not collected within the specified deadlines cannot be retained or refunded. The customer is solely responsible for orders collected late and any rights in respect of defects are excluded. 

  

Customers are requested to additionally confirm their collection with their signature. Any liability for damages incurred by the customer due to loss, theft, misuse, etc. in connection with the collection process or the collection slip is expressly excluded. 

  

The customer assumes responsibility for the delivered products, even if they were not received directly by the customer. 

8 Delivery costs 

The delivery costs depend on the quantity of products ordered. The delivery costs communicated in the online store apply. The delivery costs are listed as an additional item in the shopping cart and on the invoice. 

9 Warranty 

The poolTradershop can provide the warranty either by partial or complete replacement with an equivalent product. 

10. returns 

The buyer bears the costs for returns. Returns must be agreed in advance with poolTradershop.ch (info@pooltradershop.ch). 

11. notice of defects 

If products are delivered with obvious damage to the packaging or contents, the customer must immediately complain to the delivery agent and refuse acceptance, without prejudice to his rights in respect of defects. The customer is obliged to obtain a confirmation of damage from the carrier. All transport damage must also be reported immediately to poolTradershop. 

  

Furthermore, it is the customer's responsibility to check the ordered products immediately upon receipt. In the event of any defects or deviations from the order, poolTradershop customer service must be notified by e-mail info@pooltradershop.ch on the day of delivery. The poolTradershop reserves the right to demand proof of the defect. 

12. transfer of risk 

The risk is transferred to the buyer as soon as the shipment has been handed over to the person carrying out the transport. If shipment is delayed or becomes impossible through no fault of our own, the risk shall pass to the Buyer upon notification of readiness for shipment. An agreed assumption of transport costs by pooltradershop.ch in individual cases has no influence on the transfer of risk. 

13. limitation of liability 

Claims for damages from impossibility of performance, from breach of contract, from culpa in contrahendo and from tort are excluded both against us and against our vicarious agents, unless there is intentional or grossly negligent action. No liability is accepted for consequential damage resulting from the use of the products. 

14 Applicable court and place of jurisdiction 

Solothurn is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is subject to Swiss law.

15. contact / customer service 

If you have any questions, please contact poolTradershop customer service by e-mail at info@pooltradershop.ch. 

16. data protection 

The privacy policy is an integral part of these GTC. By accepting these GTCs, you also agree to the privacy policy.